ID 31064 - Summary & Technical Skills


Objective: To work in a technically competitive and motivated environment where my skills and qualities such as hard work, team spirit and the willingness to learn will be appreciated and encouraged so that I can gather a wide range of new skills to improve and use my skills & knowledge towards achieving the company’s values and goals

Professional Overview

  • SAP Certified Consultant with 7 years of cross-cultural experience in SAP CRM.
  • Presently working with Al-Bilad Arabia Co. Ltd. as Sr. SAP CRM Consultant.
  • Gained exposure to SAP and adept in analyzing information system needs, evaluating end-user requirements, custom designing solutions, and troubleshooting any problems in the process.
  • A keen planner with proven track records of consistently increasing the sales/ profitability of the company.
  • Expertise in the design, development, testing, implementation, maintenance, support, training and pre-sales of SAP CRM and SAP ECC.
  • Hands on experience in SAP CRM Marketing, Sales, Service, ITSM, Case Management, Middleware, Interaction Center, Partner Channel Management (PCM) and Web Channel.
  • A Techno-Functional Consultant with a mix of 80/20 (Functional/Technical).
  • Significant experience of developing and working with systems geared towards optimizing Customer Service Operations and Service deliveries.
  • Demonstrated competencies in managing operations with focus on timely rendering of services, implementation of checks & controls, data support, MIS, etc.
  • Excellent analytical, organizational, planning skills with demonstrated abilities in leading motivated teams towards achieving organizational goals.
  • An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business.
  • Marketing, Sales & Service.
  • CRM Web UI, Interaction Center, Web Channel Partner Channel Management and Case Management.
  • CRM Middleware functionalities such as Data Exchange, Replication & Realignment Techniques, BDocs and Cross Application integration.
  • Very good exposure to CRM IS-Utilities processes. 
  • Sales & Distribution, Order Management, Pricing.
  • Credit Management, Availability Check.
  • Customer Service (CS).
  • Global Trade Management (GTM).
  • Sales Order Processing, Sales Documents.
  • Pricing Procedures, Schedule Lines.
Functional Skills
SAP CRM Module:
  • Understanding client business process operations and business objectives & utilizing the knowledge on engagements/analyze workflow to design solutions.
  • Managing customer centric operations & ensuring customer satisfaction by achieving delivery as well as service quality norms.
  • Preparing requirement document for customer approval. Assigning users to the accounts.
  • Involved in the business level discussions and preparing functional specifications.
  • Conducting gap analysis, assessing scope of studies & suggesting solutions.
  • Participating in process improvement, planning, identifying and implementing adequate measures to maximize customer satisfaction level.
  • Identifying improvement areas and suggesting measures to maximize customer satisfaction levels.
SAP SD Module:
  • Setting up Enterprise Structure in SD Module.
  • Involving in the study of AS-IS business processes and preparing Business Blueprint documents.
  • Preparing a detailed Process Flow for functional requirements.
  • Creating & validating the Customer Master, Master Data in SD, Customer Master Data, Partner determination Procedure and Customer Material Information Record and Material Master Data.
  • Configuring Sales Document Types: Inquiry, Quotation, Order and established links with Item Categories and Item Categories Groups.
  • Configuring the Item category determination in sales orders and deliveries, free goods determination procedures, data for availability check & billing process for smooth processing of sales orders.
  • Configuring Pricing including Condition Types, Access Sequences, Pricing Procedures and Condition Tables.
  • Generating & modifying the existing data and defining the prices, credit & sales discounts and free goods.
  • Adopting continuous improvement methodology based on exploration of SAP standards, inputs from users, identifying & taking up the projects of improvement in new area.
Significant Contributions
  • Received several appreciations from the clients for timely execution of the project.
  • Appreciated for playing a key role as SAP CRM (Techno-Functional) Consultant as well as Onsite Coordinator for SAP CRM Implementations for the clients Saudi Aramco, DRL, SAGIA, Saudi Airlines, KAUST.
  • Played a key role in managing 4 end-to-end SAP CRM implementations.

Technical Skills

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Skill AreaFull Skill Path SkillSkill Level
Page size:
 19 items in 2 pages
ApplicationApplication | SAP | Core | CS - Customer Service CS - Customer ServiceMedium
ApplicationApplication | SAP | Core | SD - Sales & Distribution SD - Sales & DistributionMedium
ApplicationApplication | SAP | CRM CRMHigh
ApplicationApplication | SAP | CRM | Analytics | IC Analytics (Call Center Channel) IC Analytics (Call Center Channel)High
ApplicationApplication | SAP | CRM | Channel Management | Customer Interaction Center (Call center) Customer Interaction Center (Call center)High
ApplicationApplication | SAP | CRM | Channel Management | e-Commerce - Web Channel e-Commerce - Web ChannelHigh
ApplicationApplication | SAP | CRM | CRM Marketing CRM MarketingHigh
ApplicationApplication | SAP | CRM | CRM Sales CRM SalesHigh
ApplicationApplication | SAP | CRM | CRM Service CRM ServiceHigh
ApplicationApplication | SAP | EIM | Master Data Management Master Data ManagementMedium
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