Experienced Business Operations Manager with a demonstrated history of working with Sales, Marketing, Customer Success and other business units to streamline business processes and current tech stack as well as implement new tools to improve sales velocity and marketing kpi’s. Work closely with the business systems team to improve current Salesforce application, including security settings, roles and profiles, implement a new case management for different departments for our support operations and legal and security as well as streamline the tools implemented with SFDC including Marketo, ZoomInfo, DiscoverOrg, . Skilled in Business Process improvements for Marketing and Sales, Customer Relationship Management (CRM), and IT Strategy. Strong operations professional graduated from Humber College as a Computer Programmer Analyst and maintaining the Salesforce certification.
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